Privacy Policy

Updated 4thof April 2024

Purpose

Hellyar Construction Pty Ltd trading as Hellyar Design + Construct ACN: 63 664 901 973 (“we, us, our”) is committed to protecting the privacy of our clients, contractors and suppliers (“you”) and complying with the Australian Privacy Principles set out in the Privacy Act 1989 (Cth) (“Act”), the Privacy Amendment (Notifiable Data Breaches) Act 2017 (Cth) and where applicable, State and Territory legislation in relation to health information.

Definitions

Personal information – means information or opinion about an identified individual, or an individual who is reasonably identifiable.

Sensitive information – includes information about an individual’s health, genetics, race, political opinion or membership, religion, philosophical beliefs, union membership, sexual preference and criminal record.

Service – we provide our services for a range of clients including owners, developers, contractors, individuals and businesses. This includes, but is not limited to:

(a)        Building and construction works;

(b)        Design services;

(c)        Project management;

(d)        Professional/management consultant advice;

What kind of personal information we collect

We collect personal information by various means including, but not limited to, when:

(a)        You contact us with a question, inquiry or request a Service;

(b)        You visit our website;

(c)        We are contacted by a third party you have authorised to provide the information;

(d)        We send correspondence and generally to undertake work in relation to services we have been engaged to provide;

(e)        Obtaining personal information from credit reporting agencies; and

(f)         We require the information for internal accounting and administration.

Sharing of your personal information

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need in order to deliver the service. Hellyar Design + Construct takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

We may also use and disclose your personal information:

(a)        To provide the Services to you and determine which of our Services is best suited to your needs;

(b)        For marketing purposes, to improve our service and to notify you of opportunities that we think you might be interested in;

(c)        To credit reporting agencies and to courts, tribunals, regulatory authorities where you have failed to pay for Services provided by us; and

(d)        When required by law.

In providing Hellyar Design + Construct your personal information, you consent to this disclosure.

Protecting your information

We will hold your personal information and sensitive information in either our electronic databases, cloud based applications, in house severs or in our physical files. We will use a range of IT and physical security systems to protect your personal information.

A “data breach” occurs if the personal information held by us is lost or subjected to unauthorised access or disclosure.

If there is a breach, our first response will be to contain a suspected or known breach as quickly as possible. This will include taking immediate steps to limit any further instances of access to or distribution of the personal information.

If the breach may result in serious harm, then we will conduct an assessment process, this will include whether remedial action is possible. The assessment process will include:

(a)        Initiate – to plan the assessment and assign a team or person;

(b)        Investigate – to gather the relevant information about the incident and determine what has occurred; and

(c)        Evaluate – make an evidence- based decision about whether it is likely that the breach will result in serious harm.

This will be documented and assessment will be conducted within 30 days.

If the breach will likely result in serious harm, under the Notifiable Data Breaches Scheme you will be notified and it will include recommendations about the steps you may take in response to the breach. We will also notify the Australian Information Commissioner.

Security

We take reasonable steps to protect your personal information. However, we are not liable for any unauthorised access to this information. The transmission and exchange of information is carried out at your own risk. We take steps to safeguard against unauthorised disclosures of information, however we cannot assure you that personal information will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Cookies

Your personal information may be collected through software such as cookies from our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. We use cookies to improve the experience of people using our website. You have the option to accept or decline cookies. You can usually modify your browser setting to decline cookies if you prefer.

Changes to this Privacy Policy

Hellyar Design + Construct reserves the right to make amendments to this Privacy Policy at any time. Where this Privacy Policy is changed, the updated Privacy Policy will be published on our website together with the version date. We encourage you to check our website from time to time to ensure you are familiar with our latest Privacy Policy.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please contact us. You may be required to put your request in writing for security reasons. Hellyar Design + Construct reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Act.

Contacting us

Hellyar Design + Construct welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.

Post: Attn: Privacy Policy,
Hello@hellyar.com.au